Shipping Policy

Last Updated: September 22nd, 2025

At Outfront Health, we aim to deliver your at-home health kits quickly, securely, and with full transparency. Please review the following shipping details before placing your order.

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Order Processing

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

• You will receive a confirmation email once your order has been placed, followed by a shipping notification with tracking details once it leaves our facility.

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Shipping Rates & Delivery Times

• Standard Shipping (3–7 business days): Free for all U.S. orders.

• Delivery times are estimates and may vary depending on carrier delays or unforeseen circumstances.

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Shipping Restrictions

• Currently, we ship to all U.S. states.

• We do not ship internationally at this time.

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Return Shipping

• Certain products (such as at-home test kits) include pre-paid return labels for mailing your sample back to our partner laboratory.

• Please follow the included instructions carefully to ensure your sample arrives safely and on time.

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Lost or Damaged Packages

• If your package is lost, delayed, or arrives damaged, please contact us at [support@outfronthealth.com] within 7 days of the expected delivery date.

• We will work with the carrier to resolve the issue and, when applicable, send a replacement kit.

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Address Accuracy

Please ensure that your shipping address is correct when placing an order. Outfront Health is not responsible for delays or lost packages due to incorrect or incomplete addresses.

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Questions

If you have any questions about your shipment, contact us at:
📧 support@outfronthealth.com